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To
ensure that our clients always receive a premium
level of service, we have in place a Four
Step Approach' to Service Delivery. Alternatively, you
may care to take advantage of our online
booking facility. All you need is a current account.
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Step
1
Phone
Fasta, quote your name and client code, pick up
and delivery points, and the level of service
you want. The operator will quote a job number
to you.
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Step
2
All
your job details are recorded straight into the
computer as you speak. The computer can provide
job pick-up and delivery times, together with
the job charge, within seconds.
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Step
3
The
computer despatches the job straight to the vehicle
it has nominated for your job. The despatch supervisor
also maintains radio contact with the driver to
answer any questions.
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Step
4
The
on-board terminal receives the job and all its
details, ensuring accuracy is maintained.
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At
Fasta we offer a wide range of service levels. You simply
select the one that suits your delivery requirements:
Ultra Urgent Premium Service
Pick up guaranteed within 15 minutes
Direct delivery
Call back to you on delivery
Pick-up with first available vehicle with a direct
delivery
Delivery within 1 hour of pick-up
Delivery within 3 hours of pick-up
Non urgent parcels by courier
AM pick-up, PM delivery
PM pick-up, AM next day delivery
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